the protective packaging company - 'protecting your products'

Delivery

Delivery:
We will endeavour to despatch goods as promptly as possible. The maximum period of delivery would be within 30 days, unless specifically agreed with you the customer. We undertake to inform you of any subsequent change to the delivery time.

Delivery charge:
Please note if you place an order on the website a delivery charge of £12.00 will automatically be added to the order, for orders up to 30 kg weight. If you are not located in Mainland UK, there may be additional costs at the time of payment. In most cases we utilise Third Party Carriers for cost effective delivery. All shipping charges are calculated based on weight and delivery address. This charge is added to your order before you enter your payment details in the checkout area. If you are unsure please contact us to confirm, or alternatively if extra charges are to be applied we will contact you to discuss prior to processing the order. For heavy or bulky items we reserve the right to charge a redelivery fee if the customer is not there to collect the goods as arranged.

Data Protection and Privacy:
Any details which you provide to us from which we can identify you, are held and processed lawfully and in accordance with the Data Protection Act 1998. Exclusion of The Protective Packaging Company LLP’s liability: The use of our Site is at your own risk. We shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any Content on our Site.

Signing for Goods:
Upon delivery of goods please check them carefully for signs of possible damage before you sign to say that you have received them in good condition. It is not always possible to determine if the internal contents have been damaged and we strongly advise you to cross out the word ‘Received in good condition’ and write ‘Damaged’ before you sign, or to write ‘Damaged’ above your signature. This is to ensure that if necessary, a claim can be made against the courier company. Unfortunately our carriers accept no other wording and it is extremely difficult for us to claim that your goods were damaged in transit if you have previously signed to declare that you received your order in good condition. If you receive a parcel, which is obviously damaged beyond all levels of acceptability, please REFUSE delivery. Do not sign for the items, then contact us immediately at sales@theprotectivepackagingcompany.co.uk stating the reason for refusal. We will then resolve the problem in the best and fastest means possible. Fortunately this happens very rarely.

Out-of-Stock:
If any item you have chosen is unavailable, we aim to contact you via your e-mail address or via phone within 5 working days.

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